Merchant and Consumer Research:

Dalberg shared both quantitative and qualitative findings on merchant and consumer behavior toward adoption of digital payments – these were received with interest by the partners. The discussion following the partnership yielded two major takeaways:

• Providing both consumers and merchants with opportunity for trials; and
• Identifying use-cases that are relevant, specific and strong enough to invoke a conversion.

Project Ideation:

Partners shared their ideas and plans to implement pilots based on hypotheses gathered through research and initial proof-of-concept work conducted by them and Dalberg. This included presentation on three projects:

• Digital Kirana (Janalakshmi, Snapdeal and Dalberg);
• Digitizing retailer to company payments (Coca Cola);and
• India Stack project (CGAP and iSPIRT).