Trust in mPoS machines is the biggest concern among merchants in Jaipur

TRUST IN mPOS MACHINES IS THE BIGGEST CONCERN AMONG MERCHANTS IN JAIPUR

The narrow streets on our way to Amna’s house are full of life in the disorganized neighbourhood of Bandha Basti, a hilly slum cluster in peri-urban Jaipur. Amna, a resident Anganvadi worker, has been working since 4 years with a monthly income of Rs. 2000 providing for the six family members with support of her husband.

PREFERENCE FOR PAPER RECEIPTS OVER SMS CONFIRMATION AND BIGGER MPOS MACHINES

Vaibhav Singh is one such kirana store owner in Sanganeer in Jaipur. He has been using a PoS machine for the last three years; he’s keen to know about and use the new mPoS machine as a new mode for payment. However, his concerns on adopting an mPoS machine are whether he can get:

  1. Printed receipts for each transaction; and
  2. A bigger PoS machine at the same cost as the old one because a larger machine provides better visibility and does not easily ‘get lost.’

Much like Vaibhav, several other merchants have repeatedly approached the CATALYST’s FoS team to check whether they can get printed receipts after each transaction. Even while we assure merchants that they will receive an SMS after each transaction, some merchants, especially in the older age group of 40+, are wary of digital transactions. They do not trust an SMS confirmation. They would rather keep printed receipts as a backup for each transaction, as ‘proof of payment.’

THE WAY FORWARD

However, what remains to be seen is whether the mPoS companies’ recent decision to do away with monthly rentals (lifetime rental free payment) with only one time installation charges (of approximately Rs1700) has a large enough impact for merchants to overcome their current concerns on paper receipts as well as machine size. If it does, even gradually, it will be a big step towards building digital trust among merchants across several age groups and levels of digital exposure.

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